Shipping & Returns

Payment & Delivery

Postage costs – For all purchases there is a flat postage rate charge of $8.95.

Security – Our online payment facility uses the very latest security technologies to ensure that your credit card information is safe at all times.
We use what is called SSL Security to encrypt your information while it is being sent over the Internet.

Payment – All prices are in Australian Dollars. We use PayPal as our preferred payment gateway. You do not require a PayPal account to use this payment service, PayPal accepts credit cards with or without a PayPal account.

International Orders – Unfortunately, we are unable to facilitate international orders.However, we are hoping to offer this service in the future.

Prices – Prices of products and services and delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability.

Goods and Services ("GST”) and Other Taxes – Prices displayed on this website are inclusive of GST applied at the rate of 10%.

Availability – Due to the unpredictable nature of supply and demand "Your Organic Pet” will where practicable monitor on a daily basis the quantities of specific products. In the event that a specific item is ordered and not available we will contact you direct and give you the option of either waiting for the stock, changing the order to a different product or cancelling the item all together. Under no circumstances will you be charged for stock not in our possession. You will only be charged for the stock we have available.

Delivery – We endeavour to dispatch all in-stock items within 48 hours of receiving your cleared payment (not including weekends and public holidays).

Depending upon your location, post-dispatch delivery times range from one to seven business days (within Australia). Please allow an extra two or three days for delivery during peak times (such as Christmas). For delivery to remote areas please allow an extra two to three business days. There are no deliveries anywhere in Australia on weekends or public holidays.

Cancellations – You can cancel your order as long as the order has not already entered the delivery process. Please contact us as soon as possible with your name, the shipping address, and receipt number.

Returns & Refunds – We do not normally give refunds if you simply change your mind or make a wrong selection.
You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do. Before returning any item you must email us and the reason for the return.

Acceptance of Order – Any order placed by you in the manner described in this website is an offer by you to purchase a particular product for the price (including the delivery and other charges and taxes) specified in this website at the time you place your order on these Terms and Conditions. GDML Developments Pty Ltd T/A Your Organic Pet reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Your contract with GDML Developments Pty Ltd T/A Your Organic Pet only comes into existence when we forward confirmation of receipt and acceptance of your order and payment.

Minors – The products on the website are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years and any other persons who are legally prohibited from entering into binding contracts.